Scope of Service Package

Most owners don’t know what property managers do for the fees they charge resulting in tension between owners and managers over unrealistic expectations. To make this worse, some managers think they are supposed to manage the owner’s utilities, HOA issues, home warranties, insurance issues, tax reporting, property tax issues, property line disputes and basically everything that remotely affects the property.

If owners have managers in other parts of the country/world they may come to you expecting you to manage all these things for the monthly fee you quoted them. If you don’t set these expectations and put bookends on the services you offer for the fees you charge, they will bully you into doing things you don’t know how to do, have no experience doing, don’t have the authority to do and are not getting paid for in order to keep your owner happy.

Over the years, managing for about 3,000 owners, we’ve fought these battles and, out of necessity, developed several strategies to push back (put bookends on our services), set expectations and let the owner know what we do for the fees we charge and what will cost more if they want additional services. Just to be clear, you can choose to do anything the owner asks you to do and you don’t have to charge for it. You just don’t want the owner to EXPECT IT for the monthly fee you’re receiving.

What You Get

1. Five Scope Of Service Documents you will tweak to your model and begin implementing immediately. These documents are in Word format so you can just modify them to fit your model and put them to work.
2. A series of training videos that address each document to expand on your knowledge and help you tweak them to your needs.
3. Training videos to help you implement the Scope Of Service strategy.
4. A full Scope of Service word document laying out everything you do for the fees you receive. Tweak this document to fit your model and you’ll be ready to WOW your prospective owners with all the things you do as a property manager.