Onboarding Archives - Training Property Managers

Onboarding New Owners

Anthony Locke — Mon, 25 Nov 2019 20:07:50 +0000

For most property managers the onboarding process is haphazard, by the seat-of-the-pants and thrown together without much forethought. New managers (and veterans alike) have so many things to figure out that a great onboarding process gets pushed to the back of the to-do list to “someday we’ll figure it out” and, in the meantime, they miss out on lots of new owners. This onboarding process needs to be a high priority because we all lose owners every month and need to grow our numbers. The question is, “what does a great onboarding process look like and how can I get there quickly?” One of the things we did really well at Crown was bring new owners onboard. During our last 8 years in business we signed up 16 to 25 new owners a month and had a well oiled process to make this happen. We’ve put together a complete package of onboarding documents, processes and training (plus a full library of training videos) to help managers build this all important segment of their business.

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Onboarding Module # 3 Super Package

Anthony Locke — Fri, 22 Nov 2019 22:55:00 +0000

Includes Module # 1 / Module # 2

Module # 1 Ten Video Library on the Process of Onboarding

Module # 2 These documents address the pain points (things the owner worries and frets about). Explaining how you do certain tasks calms their nerves and solidifies what the PMA tells them. Items a through d below expands your Scope of Service which the others (e through l) describe how you handle other tasks. Send these out in a drip campaign during the first 90 days after the first move in and to ALL owners the first 90 days of every year. You’ll quite owner’s fears of the unknown (pain points) and protect yourself when they claim “you never disclosed that to them.”

Included Documents: New Owner Prospect Tracking, Summary of Leasing and Management Services working copy and sample (the new owner presentation), Documents for your drip campaign after you’ve leased the property, Things You Can’t Turn Over to Your Property Manager, Managing the Owner’s Third-Party Relationships - Newsletter and Training, Asset Manager vs Property Manager, The Property Manager’s Job Description, How We Handle Maintenance, How We Manage Emergency Maintenance, How We Handle Rent Collection and Evictions, How We Qualify Applicants, How We Handle Renewals, How We Handle Lease Defaults, How We Manage Move Outs, How We Manage the Separation. Included Videos: All 10 training videos in Module #1

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Onboarding Module # 2

Anthony Locke — Fri, 22 Nov 2019 21:09:53 +0000

These documents address the pain points (things the owner worries and frets about). Explaining how you do certain tasks calms their nerves and solidifies what the PMA tells them. Items a through d below expands your Scope of Service which the others (e through l) describe how you handle other tasks. Send these out in a drip campaign during the first 90 days after the first move in and to ALL owners the first 90 days of every year. You’ll quite owner’s fears of the unknown (pain points) and protect yourself when they claim “you never disclosed that to them.”

Included Documents: New Owner Prospect Tracking, Summary of Leasing and Management Services working copy and sample (the new owner presentation), Documents for your drip campaign after you’ve leased the property, Things You Can’t Turn Over to Your Property Manager, Managing the Owner’s Third-Party Relationships - Newsletter and Training, Asset Manager vs Property Manager, The Property Manager’s Job Description, How We Handle Maintenance, How We Manage Emergency Maintenance, How We Handle Rent Collection and Evictions, How We Qualify Applicants, How We Handle Renewals, How We Handle Lease Defaults, How We Manage Move Outs, How We Manage the Separation

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Onboarding New Owners

SupportSL Letters — Thu, 11 Jul 2019 15:19:37 +0000

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