- More U.S. households are headed by renters than at any point since at least 1965.
- However, the top renter regret is not buying.
More people are renting than at any other point in the past 50 years.
In 2016, 36.6 percent of household heads rented their home, close to the 1965 number of 37 percent, according to a new report by the Pew Research Center based on data from the Census Bureau. Each month the Census Bureau surveys a nationally representative sample of households.
The total number of U.S. households grew by 7.6 million over the past decade, Pew reported. However, the number of households headed by owners remained relatively flat, while households headed by renters grew by nearly 10 percent during the same time period.
Rising home prices, lingering fears from the housing crash, and larger amounts of student debt are some of the reasons why many Americans see the appeal of renting, said Richard Fry, a senior researcher at Pew and one of the report's authors.
"There is some evidence that increased student debt has made it more difficult for households headed by young adults to become homeowners," Fry said.
And millennials (those age 35 and younger) continue to be the most likely of all age groups to rent, Pew found. In 2016, 65 percent of households headed by young adults were renting, up 8 percentage points from 2006.
Other reasons could be that young adults haven't accumulated enough wealth for a down payment on a house, Fry said. Also, owning a home inhibits moving, and young adults are the most likely age group to move, so they may prefer not to own just yet, he said.
Median sale price rises to highest on record
The happy homeowner
However, cautious renters may not be making the best decision for their long-term happiness. Renters' top regret was wishing they had bought instead of renting (41 percent), according to a recent Trulia survey.
"One thing our research has found is that people can sometimes be a little too cautious," said Trulia's managing editor, David Weidner. "In every U.S. major market, it's cheaper to buy a home than it is to rent over seven years. And it's really not even close."
Housing prices have been rising, with the median value of all homes in the U.S. in June surpassing $200,000, up 7 percent from a year ago. In the long run though, buying is still a better deal than renting, said Weidner.
People must realize that although a mortgage seems like a huge investment, your incomes are likely to rise, especially if you're a millennial, Weidner said, and over time the housing payment won't seem as big.
"The toughest times [after buying a house] is in those first few years. Down the road those costs will start to shrink as part of the overall home budget," Weidner said.
Almost half of Americans have buyer's remorse about their house. Although renting is today's trend, the future could look different. Nearly three-quarters (72 percent) of renters said they would like to buy a house at some point, according to a 2016 Pew survey.
Read this original story at http://www.cnbc.com/2017/07/20/there-are-more-renters-than-any-time-since-1965.html
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Orlando Conference 2017
When we teach a workshop on any topic we like to provide materials to help students implement some of the ideas shared in the class. This page was specially created for the students that attend our Orlando Conference workshop. We will provided the things we discuss in class along with some training videos and material that you and your staff may also wish to consider. At the right is the video shot in our studio in it's entity. The video is 105 minutes long. If you want to take this in bite size chunks, then sign up for the same content presented through our online class, in six chapters, which includes notes and other helpful materials.
Oct. 18-20, 2017 The 29th Annual NARPM® Convention & Trade Show at Rosen Shingle Creek Orlando, FL
About NARPM
I would like to personally invite you to enjoy an epic adventure in Orlando, Florida at the 29th Annual NARPM® Convention and Trade Show, being held at Rosen Shingle Creek. We’re engineering a great convention for your success through education, designation, and networking with the greatest property managers in the industry. This year’s event is organized by Danielle Coke, RMP®, Convention Committee Chair, and Carla Earnest, CMP, NARPM® Convention Planner, along with a team of dedicated volunteers. They are putting together an amazing event.
—Steve Schultz, MPM® RMP®, 2017 President
Click on the video below to preview the benefits of attending the 29th Annual NARPM® Convention in Orlando. Join us in this magnificent city, where we are Engineered for your Success! #narpm2017
Conference Schedule
NARPM® – Developing Rewarding Owner Relationships Class
(Online Registration / eCommerce OR Download registration form)*
NARPM® Office Operations: Policy and Procedures Class
(Online Registration / eCommerce OR Download registration form)*
NARPM® Board Meeting
(All attendees invited to meeting)
Past Presidents’ Charity Golf Tournament
(Separate registration required)*
(Walk to golf course at 7:00 am and golfing starts at 8:00 am. Luncheon/Awards at 1:00 pm.)
NARPM® Finance: Cash Flow Analysis Class
(Online Registration / eCommerce OR Download registration form)*
NARPM® In-House Maintenance Class
(Online Registration / eCommerce OR Download registration form)*
NARPM® Advanced Owner Client Relations Class
(Online Registration / eCommerce OR Download registration form)*
Registration Open
First-Time Attendee Welcome/Orientation & Coffee
(Be sure to mark on the registration form if you are a first-time Convention attendee to receive an invitation to this event)
President’s Celebration – “Engineered for Your Success” Epic Pool Party (Included in registration fee.)
Registration Open
NARPM® Business Development Session – Empowering Teams and Individuals with Scott Steinberg
NARPM® Ethics Class
(Online Registration / eCommerce OR Download registration form)*
Committee Meetings & State Chapter Meetings (Subject to change.)
Member Services
Professional Standards
Communications
Governmental Affairs
Professional Development
Virginia
Florida
CALNARPM
Opening General Session – Future-Proofing Your Business with Troy Hazard
Exhibit Hall Grand Opening/Trade Show and Reception
Registration Open
Coffee with Exhibitors
Regional Meetings
Northwest
Pacific/Pacific Islands
Southwest
Central
Atlantic
Southeast
General Session – General Session and NARPM® Annual Business Meeting / Panel Discussion – Buying, Selling and Expanding Your Reach
Coffee/Snack Break with Exhibitors
1. Revenue Through Relationships – How to Develop Significant Customer Connection (Track: Broker/Owners)
2. The Current State of Property Management (Track: Property Managers)
3. Office Policies & Procedures for Managing Litigation (Track: Broker/Owners)
4. Profit Comes from Your People Skills – Do You Have What It Takes? (Track: Leadership)
Lunch with Installation of 2018 NARPM® Board of Directors
5. Become a Better Speaker and Develop Leadership Skills (Track: Leadership)
6. Increase Revenue with HOA Management Services (Track: Broker/Owners)
7. How to Identify, Target, and Close Your Most Profitable Clients (Track: Property Managers)
8. Top 10 Operational Reports for your Business (Track: Broker/Owners)
Coffee/Snack Break with Exhibitors
9. 7 Steps of Successful Leadership (Track: Leadership)
10. The Virtues of Virtual Property Management: How to Grow, Increase Profitability & Transform Your Property Management Company (Track: Broker/Owners)
11. Who, What, Why, When, and How of Property Inspections (Track: Property Managers)
12. Automatic Marketing for Property Managers (Track: Property Managers)
Closed Session for NARPM® National Past-Presidents
Closed Session for NARPM® Leadership – Past Presidents/Chapter Leaders
Coffee with Exhibitors
Registration Open
General Session – Thriving in an Age of Distraction with Curt Steinhorst
13. What Behavioral Insights Really Can Do for You (Track: Property Managers)
14. Company Structure – Portfolio vs. Departmental (Track: Broker/Owners)
15. Maintenance – Tips from the Trenches – War Stories & Lessons Learned (Track: Broker/Owners)
16. Growing Your Local NARPM® Chapter (Track: Leadership)
Trade Show Closes
Lunch with Membership Awards Program
17. Why Get Involved with NARPM® – How I Grew as a NARPM® Leader (Track: Leadership)
18. 5 Steps to Solving Your Biggest Operational Problem in 30 Days (Track: Broker/Owners)
19. Lawsuit Waiting to Happen – Navigating HUD’s New Guidelines for the Use of Criminal Records in Rental Decisions (Track: Property Managers)
20. Customer Journey Workshop – Understanding Your Customer to Deliver Exceptional Service (Track: Property Managers)
Closing Celebration/Reception and Designation Program and Introduction of the 2018 NARPM® President
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Sept. 13 -15, 2017 NARPM Florida State Chapter Annual Conference at The Westin Tampa Harbor Island
The Westin Tampa Harbour Island
725 South Harbour Island Boulevard
Tampa, Florida 33602
(813) 229-5000
About Florida State Chapter of NARPM
Members of NARPM are individuals who are engaged in the management of residential properties as agents for others, licensed in those states that require licensing. By being a member of NARPM it shows those individuals are serious about their profession and continuing to educate themselves through this organization. Vendors that are affiliated with NARPM are selected based on their professionalism and credentials to serve the needs of maintaining residential rental properties.
A large number of single-family dwellings across the United States are non-owner occupied. As a group, managers of small residential properties oversee billions of dollars' worth of assets, yet have had little or no voice in such important matters as tax law, legislation, legal document requirements, accounting practices, insurance, building codes, zoning and utilities. Prior to the inception of NARPM in October 1988 there was no organization to represent this large group of property managers and their clients. Members of NARPM are individuals who are engaged in the management of residential properties as agents for others, licensed in those states that require licensing. By being a member of NARPM it shows those individuals are serious about their profession and continuing to educate themselves through this organization. Vendors that are affiliated with NARPM are selected based on their professionalism and credentials to serve the needs of maintaining residential rental properties.
Please Join Us!
If you are a property manager in our local area or are just curious to learn more about our industry we encourage you to join us at one of our monthly meetings. We would also be delighted if you joined NARPM and our local chapter as a member.
Our Goals
The goal of the Florida State Chapter of NARPM is to promote and enhance the services provided by NARPM National to the NARPM Chapters within the State of Florida and all at-large NARPM members. Please join us.
NARPM Florida is a Professional association of property managers throughout Florida and members of the National Association of Residential Property Managers.
Please visit www.FloridaState.NARPM.org
Conference Schedule
NARPM ® FLORIDA STATE CHAPTER 7TH ANNUAL PROPERTY MANAGEMENT CONFERENCE
WEDNESDAY, SEPTEMBER 13, 2017
8:00 AM- 9:00 AM | NARPM® Classes Registration | |
9:00 AM-4:00 PM | In-House Maintenance: How To Run a Successful and Profitable Maintenance Operation Alongside Your Property Management Company with Instructor Brian Birdy, MPM® RMP®. This class is co-sponsored with the Tampa Bay Chapter. (Separate registration required) |
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9:00 AM-4:00 PM | Tenancy with instructor Fred Thompson, MPM, RMP in partnership with the Orlando Chapter (Separate Registration required, earn credits for your designations) |
|
1:00 PM- 2:00 PM | Lunch (on your own) | |
12:00 PM- 1:00 PM | Conference Registration Desk open | |
12:00 PM- 9:00 PM | Affiliates Tradeshow Setup | |
4:00 PM- 6:00 PM | Conference Registration Desk Open |
THURSDAY, SEPTEMBER 14, 2017
7:30 AM - 8:00 AM | Mandatory Room Monitors Meeting | |
8:00 AM - 8:30 AM | Closed Executive Committee Meeting | |
8:00 AM - 9:00 AM | Conference Registration Desk open | |
8:00 AM - 4:00 PM | Tradeshow Open | |
9:00 AM - 9:30 AM | Opening General Session | |
9:30 AM-10:30 AM | General Session | |
10:30 AM- 11:00 AM | Conference Registration Desk Open | |
11:00 AM- 12:00 PM | Breakout Sessions I
Business Model: Portfolio or Departmental Management? |
|
12:00 PM - 1:30 PM | Luncheon Presentation | |
1:00 PM - 1:30 PM | FL State Chapter Annual Business Meeting with 2017 President Jaime Caballero, RMP® | |
1:30 PM - 2:30 PM | Breakout Sessions II
Building Reputation & New Business in Florida |
|
2:30 PM - 3:00 PM | Break with Affiliates | |
3:00 PM - 4:00 PM | Breakout Sessions III
Increasing Revenues & Decreasing Expenses |
|
4:00 PM - 5:00 PM | Affiliate Reception | |
6:00 PM - 9:00 PM | Evening Dinner Event |
FRIDAY, SEPTEMBER 15, 2017
7:30 AM - 8:30 AM | Breakfast | |
8:00 AM - 3:00 PM | Tradeshow Open | |
8:00 AM - 9:00 AM | Conference Registration Desk Open | |
9:00 AM - 10:30 AM | General Session Mock Trial with Judge Hitzemann, Harry Heist & David Weisse | |
10:30 AM - 11:00 AM | Break with Affiliates | |
11:00 AM - 12:00 PM | Breakout Sessions IV
Tech Talk for Florida Property Managers |
|
12:00 PM - 1:30 PM | Luncheon | |
1:00 PM - 1:30 PM | General Session Installation Ceremony with 2018 President Kim Meredith Hampton, MPM® RMP® & 2018 Florida State Chapter Board | |
1:30 PM - 2:30 PM | General Session: The First 600 Homes were Easy | |
2:30 PM - 3:00 PM | Break with Affiliates | |
3:00 PM - 3:30 PM | Affiliates Prizes Give Away | |
3:30 PM - 3:45 PM | Tickets of Opportunity Drawing | |
4:00 PM | Conference closes |
Conference Schedule - subject to change
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Thursday Luncheon -- August 17th, 2017
DoubleTree by Hilton Hotel Atlanta - Roswell
1075 Holcomb Bridge Road, Roswell,Georgia, 30076
TEL: +1-770-992-9600
FAX: +1-770-993-6539
About the Atlanta NAPRM Chapter
The National Association of Residential Property Managers (NARPM) is the nation's only professional organization specifically for those who manage residential properties. NARPM members demonstrate a high level of commitment to the field of residential property management by adhering to a Code of Ethics, enriching their industry knowledge and expertise through educational programs, and professional designations.
In 1991 a small group of residential property managers assembled at the Colony Square Hotel in Atlanta, Georgia to attend the first course ever offered by the fledgling National Association of Residential Property Managers (NARPM) which had been founded just three years earlier. The property maintenance course, taught by Rocky Maxwell, MPM, of H. M. S. Development, Inc., CRMC, in San Jose, California had only one Atlantan in the group – Robert Fowler, MPM.
Following the course, a reception was held during which a small group of Atlanta residential property managers assembled in the lounge of the hotel and agreed to form an Atlanta chapter of the new organization. Rob Fowler was subsequently elected to serve as President during the organizational period. The group met every other month and eventually reached the then required minimum membership of fifteen to become a Chapter in Formation (CIF). During these early years the chapter meetings were held in the lobby of the Courtyard Hotel, various Shoney’s and Steak and Ale restaurants around town.
In the spring of 1996, the year of the Centennial Olympics, Atlanta hosted the mid-year conference that was attended by about 80 property managers from around the nation. In preparation for the conference the Atlanta Chapter organized itself and became licensed by the Georgia Real Estate Commission as a school in order to offer continuing education in conjunction with its courses. The 1996 conference featured three national courses attended by 27 persons who received a combined total of 160 hours of continuing education. This was perhaps the first time anywhere in the nation that NARPM offered continuing education in conjunction with its courses. The meeting was also noteworthy due to the spring snowstorm that punctuated the event. The mid year event went so well that the national board of directors has approved the September, 2002, national convention to be held at Atlanta.
Early leaders of the Atlanta chapter include Dale Melhouse, Bonnie Garrett, Pat Bevis, Kim Tomlin, John Mangham, MPM, CPA, and Robert Fowler.
The Atlanta chapter has provided a vital positive influence at the national level of the organization where Robert Fowler served two terms as a member of the National Board of Directors, John Mangham served as an officer for four years, and national instructor for six years. Bill Ollinger, MPM, served as a national director and chaired the marketing committee and Tom Stokes, MPM, CPM®, currently serves a national director and chairs the Publications Committee.
Atlanta was named Chapter of the Year in 2000, and has received the Chapter of Excellence Award in the year 2000, 1999, and 1997.
The Atlanta NAPRM Chapter Mission
The NARPM Atlanta Chapter exists to promote education and professionalism in and for Residential Property Managers by recruiting and retaining new members and board members while continuing our tradition of offering excellent educational opportunities.
Upcoming Events
Social Event: Whirlyball Play and Net...
August- Board of Directors Meeting
October- Board of Directors Meeting
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Diana Alton’s living room table is stacked high with Santa Claus figurines and other Christmas decorations, but until about three years ago the holidays were no cause for her to celebrate.
That’s when her doctor told her to get a dog for emotional support. Alton, 65, still can’t work, but Scrappee Anne, her miniature schnauzer, makes it possible for her to socialize and cope with the anxieties of clinical depression and posttraumatic stress disorder.
“If it weren’t for Scrappee Anne, I don’t even know I would be talking with you today,” Alton said.
But Scrappee Anne also was the center of a three-year legal battle about “emotional support animals” that involved Alton, the federal government and her landlords, who required her to pay a $1,000 pet deposit for her Kelso apartment.
Alton’s case sets two rights in conflict – her right to cope with her medical condition and the landlords’ right to control and maintain their property. Alton is part of a growing trend of people with mental illnesses relying on what are known as therapy, comfort or “emotional support” animals to stem the symptoms of their illness. But the confusing patchwork of state and federal laws makes landlords and other businesses vulnerable to lawsuits if they impose restrictions.
Alton’s landlords, Linda and Bert Barber of Castle Rock, recently settled the case after incurring $175,000 in legal fees fighting Alton and the U.S. Department of House and Urban Development (HUD), which represented her. Early this month, they agreed to pay a $25,000 settlement to Alton and the government just to end it all.
“What happened to us is a warning to other landlords … and to brick and mortar stores,” Bert Barber said last week.
‘Ignorant of rights’
Alton moved into her apartment at 1632/1634 Minor Road in 2008. At least once, in 2009, Alton wrote to the Barbers about her wish to obtain a comfort/assistance animal to cope with her disabilities. She included a note from her doctor saying it would be helpful to her. In January 2011, Alton’s neighbor gave her Scrappee Anne to use as an assistance animal.
Bert Barber said last week that the dog had been a pet “and overnight it became a service animal.”
According to court documents, Alton testified that the property manager, Lori Thompson, told her Scrappee Anne did not qualify as a service animal and that Alton would have to pay a $1,000 pet deposit. Alton signed a pet agreement and began making $50 monthly payments toward the deposit.
It wasn’t until several months later that a caseworker with the Kelso Housing Authority told Alton, who was on federal housing assistance, that she shouldn’t have to pay the deposit.
Alton filed a complaint with HUD, which charged the Barbers with discrimination and referred the case to the U.S. Justice Department, which filed the case in U.S. District Court in Tacoma. HUD argued that the Barbers’ failure to waive the deposit violated Alton’s right for a reasonable accommodation for her disability under the federal Fair Housing Act.
The two parties disagree on several points about what followed. Linda Barber claims that Alton never requested a waiver of the pet deposit and would have received one if she had done so. Alton contends the Barbers retaliated by enforcing certain rules more strictly.
Alton moved out in May 2012 , saying she was becoming uncomfortable living there. She lost her federal housing assistance, but the Kelso Housing Authority found her a subsidized apartment near the Three Rivers Mall.
In October, U.S. District Court Judge Benjamin Settle found that “the government has failed to show a policy of discrimination” in the case. At the same time, he found “sufficient evidence of intimidation or threat” that lead to Alton to move out of the Barbers’ building. He denied both parties’ request for summary judgment and the case was set for trial on Nov. 19.
Bert Barber said he and his wife decided to settle the case not as admission of guilt but “as a business decision.” By this time, the Barbers and their insurance company had racked up $175,000 in legal fees, and Bert Barber said they couldn’t afford the risk of incurring more costs.
While the Barbers say they feel the government targeted them, Alton said it stood up for her rights.
“I think the problem is that people are ignorant of their rights,” Alton said.
Confusion
Federal and state laws regulate service and comfort animals differently, and that “confuses the landlords and the people renting,” said Sharon Ortiz, executive director of the Washington State Human Rights Commission.
Under state law, “service animals” are specially trained to perform a disability-related task, such as alerting people who are deaf, pulling a wheelchair, reminding a person to take medication or calming a person with PTSD. State law does not regulate how landlords must accommodate people with service animals, but it bars businesses and public entities from discriminating and turning away people with service animals (there is no specific license for such animals).
However, under pressure from the Washington Restaurant Association and other food-industry groups, the Legislature tweaked the law in 2011. It allowed restaurants, bars and grocery stores to prohibit all animals except for dogs and miniature horses that are trained as service animals.
Except for airlines, businesses and public entities do not have any legal obligation to permit comfort or emotional support animals that are not specially trained. Neither state law nor the federal Americans with Disability Act makes provisions for emotional support, comfort, therapy or companion animals that have no special training but can help their owners cope with mental illnesses.
“You can understand why the individual who has that animal for their PTSD would want it to accompany them out in the public, but the ADA doesn’t protect that privilege unless the animal has been trained,” said John Dineen of the Northwest ADA Center.
Once you step inside someone’s home, the rules change. The federal Fair Housing Act broadly defines “assistance animals” as any species, trained or untrained, that assists someone with a disability or mental illness. Under it, landlords must allow tenants to live with their assistance animals regardless of what their pet policies allow, but landlords can take any damages the animal cause out of the security deposit. Tenants also may request any fees or pet deposits to be waived as a reasonable accommodation for their disability. If the person’s disability is not apparent, a landlord may ask the tenant to provide medical documentation of the disability-related need for the animal.
The complexity of the rules leaves business owners confused about what to allow.
Dineen said that about 20 percent of the Northwest ADA Center come from landlords, business owners and people with disabilities confused about the laws involving service animals. The calls range from “a manager from a cafe in Oregon calling up and asking ‘is there really such a thing as a service squirrel?’” to a person with service animal complaining that a hotel wouldn’t allow them to book a room, he said.
Dana Millard, who owns the Pancake House in Longview, said she often has customers bring in emotional support animals into her restaurant. Other customers don’t say anything, but she wonders what they think.
“I love animals but I don’t think they have a place in restaurants unless they are serving a person’s (disability) need,” Millard said.
“I wouldn’t like seeing someone feeding the dog a piece of bacon and the dog is licking their finger and then they reach up to move the salt and pepper shaker,” Millard said. “We sanitize everything, but do other restaurants?”
Animal owners are responsible for cleaning up after their animal whether inside or outside the home, said Ortiz, the state Human Rights Commission director.
Alton said she has not encountered major problems with taking her dog into public places, restaurants and grocery stores. Many businesses and patients aren’t actually aware of the differences in state and federal law, and many don’t enforce the new tighter regulations.
Scrappee Anne is not a pet, but a critical aspect of her medical treatment, she argued, and asking her to pay pet deposit “would be like charging rent for a caretaker to come to my house.”
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
This Month’s Training:
Question: How Do You Avoid Document Creep?
Managers too often make the mistake of loading up so much junk in their PMA's they end up with a 10 page document (with type size 8 to make it all fit). Prospective owner's croak on the overload. Our PMA has been 5 pages for the last 25 years. Here's how we do it.
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View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Brian Birdy is a national trainer with NARPM, a frequent speaker at local, state and national property management conferences, holds the CPM, RMP and MPM designation, is Vice President of Property Management, Inc and an instructor extraordinaire.
During his workshop in Savannah, Georgia June 2017 we took notes and got his permission to post them here for those who missed his very worthwhile presentation.
Below are the notes we personally took from Brian's Presentation
Lease Interviews
Stop doing face-to-face lease interviews. Nobody is listening. It takes too much time. It is cumbersome and tenants don't care. Consider using a lease interview video.
Let SPEED drive your business.
Use your property management software to the max. Tap into the company’s tech support and find someone locally who can help you.
Make sure your website is:
- ADA compliant
- SEO optimized
- Responsive
You have two seconds to capture their attention. Use the homepage to point them to information not give them information and keep it simple.
Embrace technology.
- Use electronic cash pay through service providers like Pay Near Me or Pay Lease.
- We don't want to see our tenants and we don't need to meet them so begin ‘auto showing’ your homes.
- Use inspection software or outsource inspections.
- Embrace maintenance software.
- Consider filter replacement options.
Memorandums are now defining the law.
Fair housing law started in 1967, however, HUD Memorandums are now making this much harder.
HUD is requiring that you evaluate each criminal conviction individually and make judgments on them. A safe method is simply just say any convictions for felonies within the last seven years are rejected. They must have been convicted not accused.
Pets
- Comfort Pets must be accepted if the applicant has legitimate back up. My best advice is treat them exactly as you would a child. Don't ask about shots or size.
- Emotional Support Animals can be any and all animals but Service Animals can only be a dog or small horse (and must be trained with specific skills needed to help the owner).
- Insurance companies are backing out of coverage if an owner or manager moves in an “aggressive breed” whether it is a service animal or comfort animal.
- HUD expects us to allow for reasonable accommodations.
- $300,000 judgment against a HOA for violating service animal rules. We can file a fair housing claim against the HOA.
- HUD hires testers to call you and ask trick questions to see if you are responding correctly.
Smoke Detectors
Just because a smoke detector beeps, doesn’t mean it works might not work. Beeping only means the battery works. Only detectors tested with smoke are reliable. Look for the date of expiration on the back.
Ten-year Lithium Tamper-Proof Smoke Detectors. Life span of current systems 8 to 10 years
Discrimination
LED equals Limited English Proficiency. It could be discriminatory not to have a lease in the language the tenant speaks depending on your market. Find people online to interpret for you. Think about sending a Spanish version of the lease for reading and an English version for signing.
Policy and Procedures
Have a policy and procedures manual that’s updated regularly. You don't have to start from scratch. It's not easy.
Upcoming Events
Register today for booth and hotel -- 2017 Annual NARPM Convention and Trade Show in Orlando, Florida October 18-20
Don't miss the 2018 Broker/Owner Retreat and Trade Fair April 9-11, 2018 in Las Vegas.
This has become one of NARPM’s most anticipated events for Designated Brokers, Company Owners, Regional Managers, and major decision makers.
Get the Late Fee Coupon as a PDF & Excel Doc
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
My Speciality Is Professional Property Managers, Private Landlords and the people they deal with.
For 40 years I’ve heard the language of real estate as my family was consumed with property management and landlording in Georgia. My focus as an insurance professional is on the issues that affect the professional property manager and private investor including things like …
For the Property Managers
- General Liability
- Workmans Comp
- Unowned Auto
- Professional E&O
- Discrimination Insurance
For the Property Owners
- Landlord Insurance
- Personal Umbrella Liability
- Commercial Umbrella Liability
For the Tenants
- Renters Insurance
- Renters Liability
For the Vendors
- General Liability
- Workmans Comp
We help managers Make Money On Insurance for their owners, tenants and vendors.
We know how to properly insure properties held in
- Limited Liability Companies
- Corporations
- Trusts
- Family Limited Partnerships
- Foreign Investors
- Estate Owned Properties
If it’s kinky, we can figure it out, insure it and add the property manager for additional protection.
Contact Our Recommended Vendor
Contact Our Recommended Vendors
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.
Get the Non-Disparaging Agreement as a Word DOC
View Our Expanding Line of Products
This is the part of our site where all the products, resources, videos, forms, manuals, handbooks, customized management agreements and leases, money-making ideas, CYA protections, checklists, service animal/comfort pet training and all you’ll ever need to run a safe and profitable management business. This is the “Mother Load”.
It will take us six to twelve months to get it all posted, and we’ll keep posting more as time goes on, but there will be more than you can digest before the end of the year. I’ve been digging through our 35 years of document archives and there’s more than I thought.
If you register we’ll send you notices as we post things so you’ll know what’s there and where to look for it.